Wedding Day FAQ's
Q) Do you mind if our family members take photos at the wedding and reception?
A) Of course not! Tell Aunt Susie to snap away all she wants! We will never tell your family to put their cameras away and their flashes won’t bother us in the least.
Q) We have a break in between our ceremony and our reception. Can we break up our hours?
A) Our basic package includes 7 consecutive hours of coverage, which means even if there is a break, we’ll only be on the clock for 7 hours. If you need additional hours, you can add them on to your package for $460 per hour.
Q) What if our reception runs later than we expected? Can you stay ‘til the very end to capture our grand exit?
A) Of course we can! If we stay more than 30 minutes late, though, you will be billed for overtime and no proofs will be posted until the overtime has been paid in full. Our hourly rate for overtime is the same as our pre-paid rate for extra hours ($460 per hour.)
Wedding Package FAQ's
Q) Can I make prints from the images in my online album? Can I edit my images?
A) Absolutely! All the photos in your online album are high resolution, edited and ready to print. You can make prints anywhere you’d like and we’ll give you a list of places we recommend. You can also print directly from your web album too! Be sure to tell your friends + family about that feature. Please do not edit your images, as it is in violation of copyright laws. If you would like a an edit-license, please contact me about the details.
Q) Can I drop a few hours from my package to save some cash?
A) You can drop hours, but it won’t save you anything, UNLESS you’re getting married on a weekday. Weekends (especially Saturdays) are prime dates for us, so we very rarely accept bookings for less than five hours on Saturdays. If you’re getting married on an off-day and are only looking for a few hours, email us for a custom quote, specific to your wedding needs.
Q) Can I upgrade my package later on during the year?
A) Of course you can! Many of our clients will book our Basic Coverage and upgrade closer to their wedding date.
Q) How long before we get to see our wedding photos?
A) Our normal production time for ‘Sneak Peeks’ is within a week or two and is uploaded to our Facebook page. If you are a fan of our page and our Facebook friend, we will be tagging you in our posts! All digital galleries are ready for our clients viewing pleasure within 14-16 weeks (usually sooner) from your wedding day! Yaaaaaay!
Q) Do you travel? I saw that you are destination photographers, how does that work?
A) We LOVE to travel. Pretty pretty please give us a reason to go on a road trip or jet set to another country! Destination weddings are custom-quoted to your specific needs, so please CONTACT US with your destination wedding information today! Oh, and if you are getting married in Honolulu, HI (my home sweet home)... travel fees are waived completely!
Booking & Payment FAQ's
Q) We definitely want to book you! What’s the next step?
A) Awesome! We’re excited to work with you! To officially book us, you’ll have to sign your digital wedding agreement and pay a non-refundable booking fee of $1500. As soon as those two things are in, you’re BOOKED! YAY!
Q) Do we need to meet face to face before booking you?
A) Yes we need to meet somehow. We are looking for amazing couples to work with. We see wedding photography as a team effort between us, which is why it is vital for us to interview our couples to be sure that we are a great match! Documenting a wedding is a creative task that requires both you and us to work together effortlessly. CONTACT ME NOW for a coffee date.
Q) It might take us a couple of months to get the booking fee saved up. Can you pencil us in?
A) Unfortunately, no, we can’t. The only way to reserve your date with us is to sign a contract and pay the booking fee. Because we frequently have more than one inquiry for each open wedding date, our policy is to book the first couple who sends us the booking fee and the signed wedding agreement.
Q) Can we make monthly payments?
A) Definitely! Let us know when you book that you’d like to set up a monthly payment plan to pay your balance and we’ll hook you up!
Q) When is our remaining balance due?
A) Your remaining balance is due 15 days before your wedding date. A reminder will be sent out via email to help keep you on track. If your final payment is late, a late fee will be charged, so mark it on your calendar!
Q) Can we pay our final payment after the wedding?
A) The only payments that can be made after the wedding are product payments. The rest of your package must be paid no later than 15 days before your wedding.
Q) Can I pay with a credit card?
A) Sure! We invoice clients using square invoices! Just an fyi though, all online payments incur a 2.7% convenience fee.